We greatly appreciate your business and we strive for 100% customer satisfaction.
Overview
You may request a refund or exchange within 30 calendar days of the date your order ships from our warehouse. If 30 days have passed since your purchase has shipped, we cannot offer you a refund or exchange.
To initiate a return, please e-mail info@americanhealthandsafety.com with a copy of your original paid invoice and a written summary of why you are requesting the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Any downloadable product or digital merchandise
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, please follow the instructions you will receive via e-mail after following the return instructions at the beginning of this page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, so we highly recommend that you obtain a tracking number and provide us with a copy of the tracking number when the item is shipped.
Need help?
Contact us at info@americanhealthandsafety.com for questions related to refunds and returns. We appreciate your business and we strive for 100% customer satisfaction.